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OPTIMAL SUPPORT FOR YOUR HR/IT DEPARTMENT

HR Support with p78

Application Management Services (AMS) comprises the development and support of application software throughout its entire life cycle. In relation to SAP HCM, this includes ensuring user support as well as the maintenance and further development of introduced modules in the SAP HCM onPremise, SAP SuccessFactors and Concur environment. 

Maintaining an HR system is very time-consuming: it requires regular system updates via support packages, ongoing individual or legal adjustments, performance support and fast incident and problem management.

Our HR support makes it easier for your IT department and the users of the HR departments to focus on their core tasks by organizing your system-based processes without frictional losses. 

We can take over the maintenance of your existing system landscape or continue to support you once the project has been successfully completed. Together, we ensure that your HCM modules run smoothly and are always up to date. 

As an SAP-certified "Provider of Application Management Services", our parent company cbs Corporate Business Solutions GmbH have ideal organizational structures, processes and methods to ensure stable system operation. 

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SERVICE PORTFOLIO AND COMPONENTS

Our services at a glance

Safe &
Reliable

  • We ensure system and information security for the processing of your sensitive personnel data and rely on ISO certifications (ISO 27.001), ITIL-based service processes and the highest security standards.
  • Continuous monitoring of your applications at all technical and functional levels ensures smooth operation and optimum support.

Fast &
Flexible

  • With fast response and reaction times, we ensure efficient work and stable SAP HR systems and can react quickly to changing conditions.
  • We adapt our offer and our approach flexibly to your individual needs and always provide you with the right level of service. 
     

Competent &
Transparent

  • Based on ITIL best practices and efficient service, incident and change request management, our experienced SAP application experts take care of every malfunction in your SAP HCM landscape and proactively optimize your systems.
  • Regular jour fixes with your personal contact and an overview of your tickets in your help desk ensure maximum transparency in the collaboration.

Our service portfolio

Unsere Services

  1. ERROR ANALYSIS AND RECTIFICATION 
    Thanks to our many years of project experience, we know exactly where to look.
  2. FURTHER DEVELOPMENT
    We are happy to support you in the further development of your HCM modules. We offer everything from small changes to new UI.
  3. PROACTIVE SUPPORT
    With proactive support, tickets can be avoided and processing times reduced. Workflow monitoring and automatic logging and monitoring of the systems detect errors before the end user notices them.
  4. CODE REVIEW
    To ensure the quality of the coding of new and existing ABAP developments, regular analysis and review of the ABAP coding is very important. Errors can be prevented, optimization potential identified and code performance problems eliminated.
  5. PERFORMANCE AND PROCESS OPTIMIZATION
    Is your system too slow? We are happy to support you in optimizing the performance of your systems.  Our developers will give your system a boost with targeted code reviews and optimizations.
  6. FURTHER TRAINING
    We are happy to support you with training and know-how transfer for your employees, from end users to key users.

Ihre Optionen

  1. TICKETSYSTEM
    Don't have a ticket system? Use our system to track the support process and keep track of the status of your tickets at all times.
  2. SERVICE HOURS
    We are available on weekdays from 9am to 5pm. In addition, we offer you individually agreed on-call times.
  3. LANGUAGE SELECTION
    In addition to German, we can also communicate in English or Spanish.
  4. RESPONSE TIMES
    We offer clear prioritization which guarantees clearly defined response and processing times.
  5. SUPPORT AS A FLAT-RATE MODEL
    You have the choice between a monthly support flat rate or an optional support contingent.
„Thanks to p78's active support, malfunctions during operation are not only eliminated within a very short time, but are also proactively and permanently avoided. The joint further development of our recruitment system goes hand in hand and increases our efficiency.”
Hannes Möckel
SAP HCM In-house & Application Consultant, DEKRA SE

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+49 (0)89. 46 13 23-27